At ArrowCraft Shop, we understand that precision matters in archery – whether you’re a competitive archer or dedicated bowhunter. That’s why we’ve designed our shipping and returns policies to match the exacting standards of our arrow building components and tools.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve archers worldwide (excluding certain remote regions in Asia):

  • Standard Shipping – $12.95 via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Recommended for time-sensitive arrow building needs
    • Includes full tracking
  • Free Shipping – Available for orders over $50 via EMS
    • Delivery within 15-25 business days after shipment
    • Includes basic tracking
    • Ideal for non-urgent arrow component orders

International Customers Note: Customs fees, taxes, or import duties are the responsibility of the recipient. Delivery times may vary based on customs processing in your country.

Returns & Exchanges

We stand behind every broadhead, fletching jig, and arrow component we sell. If any product doesn’t meet your expectations for precision performance, we’ll make it right.

Our Return Policy

  • 15-day return window from delivery date
  • Items must be in original, unused condition with all packaging intact
  • Original shipping fees are non-refundable
  • For exchanges, we cover standard shipping costs for replacement items

Non-Returnable Items

To ensure safety and maintain quality standards for all archers, these items cannot be returned:

  • Opened adhesives, glue & epoxy products
  • Used broadheads & specialty points (for safety reasons)
  • Custom-cut arrow components
  • Feather treatment products
  • Personalized arrow wraps & numbers

Step-by-Step Return Process

Step 1: Initiate Your Request

Email our archery-experienced support team at [email protected] within 15 days of receiving your order. Use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear ArrowCraft Support Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:

Product Name:
Quantity:
Reason for Return/Exchange:
[For exchanges, please specify the replacement product desired]

I confirm the item(s) are in original, unused condition with all packaging intact.

My contact information:
Full Name:
Email:
Phone:

Please provide return instructions at your earliest convenience.

Best regards,
[Your Name]

Step 2: Receive Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number (required for processing)
  • Return shipping address (our Miami facility)
  • Special instructions for delicate arrow components if needed

Step 3: Ship Your Return

Package the items securely using original packaging when possible, especially for precision tools and sharp components. Include:

  • Completed return form (will be emailed to you)
  • Copy of your original invoice
  • Return authorization number clearly visible

Important: We recommend using a trackable shipping method. ArrowCraft is not responsible for lost return shipments. International customers must mark customs documentation as “RETURNED GOODS” and are responsible for return shipping costs.

Step 4: Processing Your Request

Once received at our Miami facility, we’ll inspect the items within 3-5 business days. You’ll receive email notification when:

  • Your refund has been processed
  • Your exchange items are being prepared for shipment
  • If there are any issues with the returned items

Refund Information

Approved refunds will be issued to your original payment method within:

  • Credit cards: 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Damaged or Incorrect Items

If you receive damaged or incorrect arrow components, contact us immediately at [email protected] with photos of the issue. We’ll expedite replacement of these precision components at no cost to you.

For any questions about our shipping or returns policy for specialized archery equipment, contact our Miami-based team at [email protected] or +1 (305) [PHONE].

Last Updated: [Insert Date]